It usually takes 10 -15 business days to deliver within USA. Please allow an additional 2-3 days for remote areas. If you provide us with your postal code, our support team can check the actual delivery time to your address.
Orders are processed within 24 hours from Monday to Friday. Once your order is dispatched, you will receive a tracking number to locate your parcel.
If your item has not been sent out yet, you can still contact us to change your address. However, once your parcel has been shipped, you can’t change it, please feel free to contact us.
We offer a 30-day warranty policy from the date of purchase. Please contact our customer service with details about the item and its problems. Any additional information such as pictures or videos would be helpful for us to provide an effective solution.
Please contact our customer service with pictures of the parcel so that we can initiate an investigation and resolve the issue promptly. If it is confirmed that something is missing or lost, we will resend the items as soon as possible.
All our packaging is discreet to ensure your privacy.